We require a £20 non-refundable booking fee in order to secure your appointment (which will be deducted from the total of the treatment on the day / used to rebook)

 

Appointments will not be held without a deposit.

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All appointments are prebooked via our online booking system and booked a minimum of 24hrs in advance.

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Appointments can be rescheduled once, if they need to be moved again a new deposit will be required.

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Cancellation of your appointment will result in a loss of your deposit.

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At least 48hrs notice is required for cancellation / reschedule of an appointment.

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Please do not turn up to your appointment more than 15mins early.

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Please do not turn up to your appointment more than 15mins late. If so, we reserve the right to reschedule your appointment. A new deposit will be required for this appointment.

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Ensure that you come to your appointment with clean lashes. Time taken cleaning lashes will be deducted from your treatment time, incur an automatic £5 cleaning fee and retention will not be guaranteed.

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We do not infill foreign work. A removal and full set will be required.

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Infills are to be every 2-4 weeks. If it has been over 4 weeks since your last appointment, a full set will automatically be charged (regardless of whether you have booked for one or not).

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A minimum of 40% of your lashes should be remaining for it to be classed as an infill. If you have less than 40% of your lashes remaining at your infill appointment, a full set may automatically be charged.

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If you have booked for an infill and it has turned into a full set, please let us know so that we can cater enough time for a full set. If you do not let us know, you will still be charged for a full set at your infill appointment.

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Retention is not guaranteed if correct aftercare has not been followed.

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Any clients under the age of 16 must be accompanied by a consenting parent / guardian.

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Do not bring any family or friends with you to your appointment, they will be turned away.

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No refunds.

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Cash & Bank Transfer Only